Knowledge & RAG
Customer support bot
A support bot grounded in your product docs, FAQ and past tickets.
Engagement
About the product
A support bot grounded in your product docs, FAQ and past tickets. It answers real customer questions accurately, cites the source, and hands off to a human only when the answer is not in the knowledge base.
What we did
- It answers real customer questions accurately, cites the source, and hands off to a human only when the answer is not in the knowledge base.
Stack
- Pinecone
- OpenAI embeddings
- Claude
- LangChain
- n8n
- Web widget
- Custom interface
Similar problem?
This work came out of the direction below.