# Review and feedback collection — case study

> After a deal closes or a project ships, the client gets an automatic request for feedback. Positive replies are routed to a public review link…

_Canonical: https://pingvin.dev/cases/review-and-feedback-collection/_

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Sales & CRM

# Review and feedback collection

After a deal closes or a project ships, the client gets an automatic request for feedback.

## Engagement

Industry

Sales & CRM

## About the product

After a deal closes or a project ships, the client gets an automatic request for feedback. Positive replies are routed to a public review link, critical ones go straight to the manager in Slack.

## What we did

-   Positive replies are routed to a public review link, critical ones go straight to the manager in Slack.

## Stack

-   N8N
-   CRM API
-   Postmark
-   Slack

## Similar problem?

This work came out of the direction below.

-   [AI Automation & AgentsThe work your team keeps doing by hand, done by software instead.](/services/ai-automation/)