# Review and reputation — case study

> After check-out each guest gets an automatic feedback request. Positive replies are routed to public review sites, complaints go straight to the…

_Canonical: https://pingvin.dev/cases/hospitality-review-and-reputation/_

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Hospitality

# Review and reputation

After check-out each guest gets an automatic feedback request.

## Engagement

Industry

Hospitality

## About the product

After check-out each guest gets an automatic feedback request. Positive replies are routed to public review sites, complaints go straight to the manager with a draft response, so issues are handled before they go public.

## What we did

-   Positive replies are routed to public review sites, complaints go straight to the manager with a draft response, so issues are handled before they go public.

## Stack

-   N8N
-   Claude
-   CRM
-   Email

## Similar problem?

This work came out of the direction below.

-   [AI Automation & AgentsThe work your team keeps doing by hand, done by software instead.](/services/ai-automation/)