# Guest check-in agent — case study

> Bookings from any channel sync into one place. The system sends pre-arrival instructions, collects guest data, and an agent answers common questions…

_Canonical: https://pingvin.dev/cases/hospitality-guest-check-in-agent/_

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Hospitality

# Guest check-in agent

Bookings from any channel sync into one place.

## Engagement

Industry

Hospitality

## About the product

Bookings from any channel sync into one place. The system sends pre-arrival instructions, collects guest data, and an agent answers common questions (wifi, check-out, parking) in chat around the clock, escalating only real cases to staff.

## What we did

-   The system sends pre-arrival instructions, collects guest data, and an agent answers common questions (wifi, check-out, parking) in chat around the clock, escalating only real cases to staff.

## Stack

-   N8N
-   Claude
-   Booking API
-   WhatsApp

## Similar problem?

This work came out of the direction below.

-   [AI Automation & AgentsThe work your team keeps doing by hand, done by software instead.](/services/ai-automation/)