# Appointment flow — case study

> Bookings, reminders and rescheduling run automatically. No-show risks get an extra nudge, freed slots are offered to the waitlist, and the front desk…

_Canonical: https://pingvin.dev/cases/healthcare-services-appointment-flow/_

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Healthcare / Services

# Appointment flow

Bookings, reminders and rescheduling run automatically.

## Engagement

Industry

Healthcare / Services

## About the product

Bookings, reminders and rescheduling run automatically. No-show risks get an extra nudge, freed slots are offered to the waitlist, and the front desk stops chasing confirmations.

## What we did

-   No-show risks get an extra nudge, freed slots are offered to the waitlist, and the front desk stops chasing confirmations.

## Stack

-   N8N
-   Calendar
-   WhatsApp
-   CRM

## Similar problem?

This work came out of the direction below.

-   [AI Automation & AgentsThe work your team keeps doing by hand, done by software instead.](/services/ai-automation/)