# Customer support bot — case study

> A support bot grounded in your product docs, FAQ and past tickets. It answers real customer questions accurately, cites the source, and hands off to a…

_Canonical: https://pingvin.dev/cases/customer-support-bot/_

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Knowledge & RAG

# Customer support bot

A support bot grounded in your product docs, FAQ and past tickets.

## Engagement

Industry

Knowledge & RAG

## About the product

A support bot grounded in your product docs, FAQ and past tickets. It answers real customer questions accurately, cites the source, and hands off to a human only when the answer is not in the knowledge base.

## What we did

-   It answers real customer questions accurately, cites the source, and hands off to a human only when the answer is not in the knowledge base.

## Stack

-   Pinecone
-   OpenAI embeddings
-   Claude
-   LangChain
-   n8n
-   Web widget
-   Custom interface

## Similar problem?

This work came out of the direction below.

-   [AI Automation & AgentsThe work your team keeps doing by hand, done by software instead.](/services/ai-automation/)