# Call processing & transcripts — case study

> Integrated Sembly (AI call assistant): it records and transcribes each meeting, then an automation searches the CRM for an entity by participants

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Sales & CRM

# Call processing & transcripts

Integrated Sembly (AI call assistant): it records and transcribes each meeting, then an automation searches the CRM for an entity by participants' emails across types (lead, user, etc.).

## Engagement

Industry

Sales & CRM

## About the product

Integrated Sembly (AI call assistant): it records and transcribes each meeting, then an automation searches the CRM for an entity by participants' emails across types (lead, user, etc.). If found, the transcript is attached to it; if not, a Slack alert is raised for manual handling.

## What we did

-   If found, the transcript is attached to it; if not, a Slack alert is raised for manual handling.

## Stack

-   Sembly
-   N8N
-   CRM API
-   Slack

## Similar problem?

This work came out of the direction below.

-   [AI Automation & AgentsThe work your team keeps doing by hand, done by software instead.](/services/ai-automation/)