# AI inbox agent — case study

> The agent reads new emails, sorts them by intent, drafts replies for routine ones, flags anything that needs a human, and turns real requests into CRM…

_Canonical: https://pingvin.dev/cases/ai-inbox-agent/_

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Sales & CRM

# AI inbox agent

The agent reads new emails, sorts them by intent, drafts replies for routine ones, flags anything that needs a human, and turns real requests into CRM leads or tasks automatically.

## Engagement

Industry

Sales & CRM

## About the product

The agent reads new emails, sorts them by intent, drafts replies for routine ones, flags anything that needs a human, and turns real requests into CRM leads or tasks automatically.

## What we did

-   The agent reads new emails, sorts them by intent, drafts replies for routine ones, flags anything that needs a human, and turns real requests into CRM leads or tasks automatically.

## Stack

-   N8N
-   Claude
-   CRM API
-   Gmail

## Similar problem?

This work came out of the direction below.

-   [AI Automation & AgentsThe work your team keeps doing by hand, done by software instead.](/services/ai-automation/)